How to manage multiple pet sitting clients
Keep every client's pets, routine, meds, and home access in one place, log each visit as you go, and let families see the work as it happens. Here's a five-step system for pet sitters and dog walkers, with examples from Collie.
Updated September 2026
Step 1
Keep one information sheet per client
Before the first booking, get the details down once: every pet, how they eat, what they take, who to call, and how to get in. Texts and half-filled intake forms get buried. One sheet per home means you never ask twice or dig through a chat mid-visit.
What goes on a pet sitting client information sheet
- Pets: names, ages, quirks
- Feeding: food, amount, times
- Meds: dose, timing, how to give it
- Vet and an emergency contact
- Keys, door and alarm codes, Wi-Fi
- House rules and no-go rooms
- Walk routes and leash habits
- Your visit dates and times
Step 2
Work from a checklist on every visit
Turn the routine into the day's tasks and work through them in order: meals, meds, walks, litter. A checklist beats memory when you have four homes in one afternoon, and it's the same list on your first visit or your fortieth.
The Garcias · Today
6:00
PM
Evening walk
Luna · Loop around the block
7:00
PM
Antibiotic + dinner
Luna · Half a tablet with dinner
8:00
AM
Morning meal
Luna · 1 cup kibble
You · 7:58 AM
Step 3
Log each task the moment it's done
Tick tasks off as you finish them instead of reconstructing the visit later. Each one carries your name and the time, so when a client asks whether the evening pill went down, the answer is already there.
Step 4
Send one update instead of five texts
End each visit with a single update: a quick note, a photo or two, how each pet was, and when you arrived and left. The family gets one notification instead of a stream of messages from the car.
Ana · The Garcias
5:55 to 6:40 PM
Long walk, both ate everything, and Luna took her pill with dinner. Topped up the water and locked up.
Collie
6:41 PM
Ana finished a visit
Finished a visit and sent updates. Tap to view.
Step 5
Keep every client separate, in one app
Each home keeps its own pets, routine, and notes, so nothing bleeds between clients. Switch homes in a tap, or see every home's tasks for today in one list. Two clients or ten, the system is the same.
Still running on texts and intake forms? See how the manual way compares to one app.
Pet sitting app vs the manual wayQuestions pet sitters ask
What should a pet sitting client information sheet include?
Every pet's feeding and medication details, the vet and an emergency contact, home access (keys, codes, alarm, Wi-Fi), house rules, and your visit dates. Keep it somewhere you can open mid-visit.
How do pet sitters keep track of multiple clients?
One record per home, a checklist for each visit, and a log of what you did. An app like Collie keeps each home separate and lets you switch between them in a tap.
How can I prove I completed a visit?
Log tasks as you go so each one carries your name and the time, then post one update with a note, photos, and your visit times. In Collie, the family sees it as a visit report.
Is there a free app for managing pet sitting clients?
Yes. Collie is free for sitters, with no limit on the visits you log or the homes you cover.
What if my client doesn't use Collie yet?
Invite them from the app. They get a link to add their pets, routine, and vet, and once they accept, their home shows up in your Collie.
Can I use this system for dog walking clients too?
Yes. Walks are tasks like any other, logged with your name and the time, and every client stays separate.